Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day quality guarantee to ensure every bite meets our high standards. If your order arrives damaged or fails to meet your expectations, we are committed to making it right through a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and its packaging, especially if there is visible damage or a quality concern that occurred during transit.

• 2.
  Contact Support

  Email our team at [email protected] within 48 hours of delivery with your order number and the photos you collected.

• 3.
  Review Process

  Our culinary quality team will review your claim within 24 business hours to determine if a return shipment is necessary or if a direct refund applies.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement immediately or issue a full credit back to your original payment method.